Full Data Access and Erasure GDPR Compliance Information

(Note: You can also download or delete the data for individual events. See here for details.)

Download Your Data
Download Your Data
Download Your Data

In addition to individual event data access, Hawk enables you to download all your data. Navigate to Settings > Account Data and click Download Data…

Download Data Window
Download Data Window

Select the site(s) you want to download the data for, then click Download.

Due to the volume of data involved in many accounts, Hawk may not be able to download your data directly to your browser. If this is the case, the data will be emailed to you.

Download Data Email Message
Download Data Email Message
Data Export Email
Data Export Email

Expect an email from help@hawk.com within 30 minutes, containing links to downloadable zip files.

File Types

There are 3 types of files included in the download:

  • Activity Files: JSON format. Named like 7981-88-85T83:70:99.715Z-5bec4d49c47f152e33000001. These contain information about active users.
  • Event Files: JSON format. Named like 7981-88-84T83:62:40.638Z-5beda0ccce081a1793000001-154229987646599920. These contain information about an event shown in the Event Feed.
  • Screenshots: Timestamped folders containing JSON and HTML. metadata.json contains data about a screenshot taken at a particular time. html.html contains the DOM at the time of the screenshot.
Example of an Event File
Example of an Event File
Delete Account

To delete your account, in addition to all your data, click the Delete All Data and Cancel Account… button. Warning: Your data cannot be retrieved once it has been deleted.


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